Nu3CarePlus Terms and Conditions

Effective Date: [12/11/2024]

Welcome to Nu3CarePlus! These Terms and Conditions outline your rights and responsibilities when using our platform. Please review them thoroughly, as your access to our services constitutes your agreement to these terms.

1. Acceptance of Terms

By accessing or using Nu3CarePlus, you confirm that you have read, understood, and agreed to these Terms and Conditions. This agreement creates a binding contract between you and Nu3CarePlus. If you do not agree to these terms, you are not authorized to use our platform. We encourage you to revisit these terms periodically to stay informed of any changes.

2. Definitions

"Platform": Refers to the Nu3CarePlus website, mobile application, and other associated digital services.

"Users": Individuals or entities interacting with the platform, including patients, nutritionists, chefs, pharmacists, and other professionals.

"Services": Features and functionalities offered by Nu3CarePlus, such as meal planning, consultations, pharmacy services, and health monitoring tools.

"Subscription Plans": Payment-based access tiers for services, which may include free, basic, and premium levels.

3. Eligibility

Nu3CarePlus services are intended for users aged 18 and above. By creating an account, you affirm that you meet this age requirement.

Users under 18 may access the platform with explicit consent and supervision from a parent or legal guardian.

By signing up, you represent that you have the authority and legal capacity to enter into these Terms.

4. Account Registration

Users must create an account to access most Nu3CarePlus features. During registration, you must provide accurate, complete, and updated information.

You are solely responsible for maintaining the confidentiality of your login credentials. Activities carried out under your account will be considered authorized by you unless you notify us of unauthorized access.

Nu3CarePlus reserves the right to suspend or terminate accounts found to contain false or incomplete information.

5. Services Offered

Nu3CarePlus offers a variety of services tailored to improve health management:

Personalized Nutrition Plans: Developed by certified/licensed nutritionists to meet individual health needs, such as managing diabetes, weight loss, lifestyle management, and improving general wellness.

Chef Services: Access certified chefs to prepare meals based on prescribed plans, delivered for convenience.

Pharmacy Services: Consult with licensed pharmacists and order prescribed medications.

Health Monitoring: Use our integrated tools to track metrics like blood sugar levels, supporting better health outcomes.

AI Assistance: Coco, our virtual assistant, provides reminders, tips, and support for health-related tasks.

6. Payment Terms

Payments are required for subscription services and are processed securely through our payment partners. Subscription tiers define the level of access to services.

For chef and pharmacy services, full payment must be made at the time of placing an order. Quotations will include itemized costs.

Nu3CarePlus may adjust pricing or subscription plans, with prior notice provided to affected users.

7. Refund Policy

Subscriptions: Payments for subscription plans are non-refundable once the service period has begun.

Service-Specific Payments: Refunds for chef or pharmacy services may be issued in cases of service failure, such as non-delivery or incorrect charges. Refund requests must be submitted to support@nu3careplus.com within 7 business days.

8. User Obligations

Users are expected to provide accurate information when creating accounts and using services.

Abusive or inappropriate behavior towards other users or Nu3CarePlus staff is strictly prohibited.

Users must not engage in activities that disrupt the platform, compromise security, or violate the rights of others.

9. Privacy and Data Security

Nu3CarePlus adheres to global data protection regulations to safeguard user information.

User data, including health records and communication, is encrypted and stored securely.

For more details on how we handle data, please refer to our Privacy Policy available on our platform.

10. Intellectual Property

All content, including text, images, logos, and software, is owned by Nu3CarePlus and is protected by intellectual property laws.

Users are prohibited from copying, distributing, or modifying any part of the platform without prior written consent from Nu3CarePlus.

11. Third-Party Services

Nu3CarePlus collaborates with third-party providers for certain features, such as payment processing or delivery services.

While we vet our partners for quality and security, we are not responsible for the content, practices, or policies of these third parties.

12. Limitation of Liability

Nu3CarePlus does not provide medical advice and is not liable for decisions made based on information obtained through the platform.

The platform is provided "as is," and we make no guarantees regarding uninterrupted or error-free access.

Nu3CarePlus is not liable for any damages, including direct, indirect, or incidental losses arising from platform use.

13. Termination of Services

Nu3CarePlus reserves the right to suspend or terminate user accounts for any violations of these terms or misuse of the platform.

Users may deactivate their accounts at any time by contacting support@nu3careplus.com. Account termination does not absolve users of any outstanding payments.

14. Modifications to Terms

● Nu3CarePlus reserves the right to update or modify these Terms at its discretion.

● Users will be notified of significant changes through email or in-app notifications. Continued use of the platform after changes constitute acceptance of the revised Terms.

15. Governing Law

● These Terms are governed by the laws of [Nigeria]. Any disputes arising from these Terms will be resolved in the courts of [Nigeria].

16. Contact Information

For inquiries or support:

Support: support@nu3careplus.com

Collaborations: info@nu3careplus.com

17. Indemnification

You agree to protect and hold harmless Nu3CarePlus, along with our affiliates, employees, agents, and partners, from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) that may arise from:

Your use or misuse of our platform.

Any breach of these Terms or applicable laws by you.

Infringements on third-party rights, including intellectual property or privacy rights, resulting from your actions.

18. Disclaimer of Warranties

Nu3CarePlus is committed to providing a reliable platform; however, we cannot guarantee that our services will always be free from errors, interruptions, or security issues. The information and services we offer are provided "as is" without any express or implied warranties. We advise users to exercise their judgment when relying on the content provided.

19. Limitation of Liability

To the fullest extent permitted by law, Nu3CarePlus and its affiliates shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our platform. This includes, but is not limited to, any errors or omissions in content, service interruptions, or unauthorized access to your data. In any event, our total liability shall not exceed the amount you have paid for our services in the twelve months preceding the incident or $50, whichever is less.

20. Electronic Communication

By engaging with Nu3CarePlus, you consent to receive communications from us electronically, such as emails, notifications, and messages within our platform. These electronic communications fulfill any legal requirements for written communication. Please ensure that your contact information is current to receive all necessary updates and information.

21. Transactions and Electronic Signatures

Your electronic interactions with Nu3CarePlus, including approvals and submissions, are considered legally binding. We accept electronic signatures as valid under applicable laws. All transactions conducted through our platform are secure and enforceable. We encourage you to review all details carefully before confirming any payments or agreements.